So I don’t have time to get into great editorial detail, but I want to break down the new features of Switchvox 4.0… Keep in mind that I’m only talking about the new features that they have added, you still get the same amazing features it had before…
In short, the new version includes integrated faxing, video calling support, and XMPP open source IM/chat/presence, introductory API support, IMAP integration for voicemail, a new Windows desktop client, IP phone autoconfig for snom and Polycom phones, and BRI support. Here are the nitty-gritty details from the press release:
- Fax integration-Users can send and receive faxes quickly and easily via Switchvox.
- Video calling-Switchvox supports video phones that use the codec standards H.263 and H.264.
- Instant messaging-Switchvox includes a private chat server that uses the widely adopted, open XMPP protocol. The Switchvox Switchboard offers a Chat Panel, or users can select their favorite XMPP-based client.
- Centralized presence-Presence and status details for call and chat activity are visible across multiple peered Switchvox PBXs.
- Web-aware interactive voice response (IVR) tools-Switchvox includes many new IVR functions for building custom applications. These sophisticated tools include exchanging sound files with web applications, setting system-wide variables and more.
- Unified messaging enhancements-IMAP integration provides a standards-based solution for voicemail and faxes. Also, users can customize multiple greetings and e-mail notifications optimized for display on a wide range of devices.
- Organized phonebooks-Employees can organize their contacts into groups and keep multiple phone numbers for each contact. Also, a company directory panel uses type-to-find to help users find extensions quickly for any of their coworkers.
- Call queue improvements-Small businesses and call centers alike will benefit from the ability to log into, log out of and pause a member’s status on each queue with a single click, and even add comments that are displayed to supervisors or other queue members.
- Switchvox Notifier-A Windows desktop client provides interaction with MS Office applications. Pop-up notifications show incoming caller details and call history, and one-click options let users quickly add Outlook contacts and dial phone numbers.
- Switchvox Extend-An XML-based API lets administrators create new extensions and access call logs, reports and extension lists.
- Auto-provisioning snom IP phones-Switchvox offers automatic configuration of VoIP phones manufactured by snom technology and Polycom.
- G.722 support-Switchvox now supports the G.722 protocol which is commonly reffered to as “HD Voice”. This is high-quality wideband audio delivered with the same bandwidth required as a G.711 call.
Switchvox SMB 4.0 is available free of charge to customers with a current Switchvox SMB software subscription. For new customers, pricing for Switchvox SMB remains unchanged. That’s all the time I have for now but stay tuned for what we at Chromis Technology think are the highlights of the new release.