Digium Switchvox is an awesome telephone system with tons of features. But what if you don’t want to own and maintain your own hardware? Or what if you have a lot of remote employees? Enter Digium Switchvox Cloud. It is the same Switchvox but hosted in a secure cloud

Screencast: Switchvox – how to record a sound for an IVR Log in as an administrator with privileges Go to Tools > Sound Manager In the Create drop-down menu select Sound and click Go Name the sound Optionally type or paste what the sound will say (this does not affect the behavior

Aristotle said “I count him braver who overcomes his desires than him who conquers his enemies; for the hardest victory is over self.” How true. One of our main points of focus at Chromis is that great communications is vital to healthy relationship. But great communication is difficult if I

Here is a quick video tutorial on a great trick for your Digium phones.

Chromis Technology sells telecommunications: telephone systems, network hardware, voice and data services. Most business today requires telephone, video, and other data communication. Telecommunications is technology, a vehicle for communications. But does it help us communicate better? An irate customer calling a business for support can be soothed or enraged by

How to configure hardware independent faxing using HylaFAX and IAXModem is well documented for Asterisk and trixbox, but not for Switchvox, so Chromis customer Jill Rouleau from Liberty Distribution created a Switchvox-specific walk-through. Jill used Debian 5.0, HylaFAX, IAXModem, a Xen virtual machine, and Switchvox. Read on for Jill’

CounterPath released their softphone, Bria, for the Apple iPhone, iPod Touch, or iPad. The app costs $3.99 and supports the SIP protocol. Chromis is testing Bria connected to our Digium Switchvox server. Bria allows you to user your iPhone to make and receive calls as an extension on your

The Digium Switchvox User Manual contains general information for setting up your computer for outbound faxing. The User Manual gives detailed instructions for Microsoft Windows but not for Apple Mac OS X nor Linux. Outbound faxing with Switchvox is as easy as setting up a network printer but it turns

Security is always a concern when installing any new devices on a network, and Switchvox certainly is no exception. We frequently get asked about what steps Digium has taken to ensure security on their Switchvox SMB appliances. Chromis Technology addresses four main concerns that our customers ask us about: 1)

Chromis has successfully installed Switchvox SMB for small and medium sized call centers. Switchvox includes features for call centers such as queues, agents, and reporting. Following is a brief tour of several reports that are useful to understand the current and historical queue health. Most of these reports require that

Digium’s Switchvox is already easy to configure but if you want the greatest in telephone system simplicity, try out the Switchvox phone configuration tool. It auto-discovers and provisions Polycom telephones making adding a phone a quick, painless process. Switchvox SMB includes 10 provisioning tokens; you can purchase additional tokens

The Polycom CX200 is billed as a desktop telephone for Microsoft Office Communicator Server (OCS). It is additionally a glorified speaker and microphone for a softphone. I tested the CX200 with eyeBeam 1.5.18.2 on a 15″ Apple MacBook Pro running OS X 10.5 connected to a

The Polycom Communicator is a device that is a little larger and twice as thick as an Apple iPhone. It has a speaker and two microphones as well as a USB cable to connect to your computer. It also has a standard audio jack on the side of the unit